Can I ask for a refund?
When you receive and view your initial designs, if you think they are not created according to your brief, you have a right to ask for a refund. To confirm your eligibility look at the points below.
- All of the initial design concepts were not created according to the customer’s brief, the customer can claim a refund.
- If customer provides feedback and asks to revise a concept, Money Back Guarantee is not valid anymore. 100% Satisfaction Guarantee will remain valid ‘till the end.
- No action is performed by the customer for 60 days.
How long does it take before the claim is processed?
It may take as long as 21 business days to refund your money.
How can Cybro Solutions offer Money Back Guarantee?
We offer this guarantee in good faith.
Customers are honest, and they cooperate with us and always provide relevant and quality feedback to ensure that the design is created according to their needs.
There is a very small percentage of customers that want to misuse this guarantee and take unfair advantage of it. They will visit many design websites and receive their concepts and end up with refunds from each. This is a very unethical and unfair practice and we prefer not to receive any business from such people.
Design work requires the involvement of the customer and the designer, if the designer receives the wrong brief from the customer, it will be difficult to create the required design at the first attempt.
We ask our customers to provide frequent quality feedback during the design creation process. It enables us to revise the initial concept accordingly. The Money Back Guarantee protects customer’s money in case we fail to deliver the required design.
Initial concepts are rarely finalized. In fact, they serve as a foundation of visual presentation that we can improve on to create the preferred design.
The Money Back Guarantee is not applicable to design studios, design agencies and those who are working on 3rd party projects, i.e. their clients.
The Money Back Guarantee is only for design packages.
Once a revision has been asked for, a refund is no longer applicable.
However, 100% customer satisfaction will remain valid ‘till the end.
Note: After claiming a refund, a customer will not be able to use the initial design concepts that were sent for approval. They will remain the property of Cybro Solutions in this case.